What our Customers say...
Overall, my experience with SERVPRO was excellent! From the receptionists to the project manager, all were courteous, friendly, and professional. Mike, the Project Manager, came to inspect our water damage. He arrived within 5 minutes of my scheduled time. Together, we came up with a plan to solve the water damage issues caused by my HVAC unit leaking. He and I had a few casual conversations as well. He sent me an estimate later that same day.
A few days later, another Mike (they have three) came to recheck the water damage for mold. He was also professional and helpful. Since we had caught the issue quickly, there was not much surface area that was still damp. So, he set up the equipment to dry it out a few days. Then, he would return to recheck the situation. Hopefully, this would prevent having to cut into my ceiling. He asked what time I'd like him to return. After giving a time, he said someone would reach out to me to confirm the appointment time.
Unfortunately, no one did. So, on the morning of the follow-up visit, I called them. I spoke with Amy. She apologized for no one confirming the time. She was glad I reached out to them. She confirmed that the arranged time would work.
Mike came again, arrived on time, and rechecked the damage. Thankfully, the damp area was now dry. So, no cutting was necessary. Yeah!
The cost of the project was affordable and a good value. Having professionals inspect the area really eased my mind since my kids have allergies and mold would potentially cause health effects.
I was very pleased with Rob Dixon and his SERVPRO team! I was confident in their expertise and their ability to solve the issues affordably. I would be happy to use them again should the need arise. I definitely would recommend them to friends and family.
SERVPRO was great! They assessed the damage, clearly communicated, and followed up with me. The office personnel were friendly and worked with my insurance provider without any issues.
We had water damage from a leaking toilet. From the first call, it was clear that their priority was to get someone out as quickly as possible. In fact, I had to tell them it would work better for me to have them come the next day rather than the same day I called! Every person who came to the house was extremely kind and respectful and helpful. They removed my floor very quickly and cleanly and had it dried out and treated two moldy areas with anti-fungal treatment. I have had water damage in the past and at that time I used a competing company but this experience was much more pleasant and helpful. I had not been happy with the competing company because for some reason they had stapled a plastic makeshift wall into our non-affected hardwood floors and to this day I have the staple holes in my refinished floors. I highly recommend SERVPRO and they will be my only call if something like this ever happens again.
We experienced basement flooding recently like many in Nashville and the folks at SERVPRO were available in a timely manner given all the demand across multiple counties. Their expertise and experience helped us make sense of a stressful time. We were able to quickly get the water out and begin the process of drying it out safely. We would highly recommend SERVPRO if you are ever faced with a situation like this.
The experience I had with SERVPRO representatives was always excellent. They stayed in contact with me and the insurance agent about the progress of the home clean-up, also sent emails with complete descriptions of the process so no unexpected questions arose. I'm am very satisfied with their service.
I had a leak in my master bathroom shower and contacted Rob at SERVPRO. They were quick to respond and had a great team to assist on drying out everything. They provided a great solution on drying of the subflooring and crawlspace area even while it was cold weather outside. Everything was taken care of and they were very nice during the entire process. Would not hesitate to use them again in the future!
Our water heater burst and flooded our house. The week before Christmas. SERVPRO sent their guys out right away and they dried everything out and cleaned up the mess quickly in the next few days. Their staff is professional, efficient and on time with needed follow up. They took the stress off of us and just did what they do best. Cannot say enough good things about them!!
My Camper underbelly got wet due to a tear in the material that covers it and driving in a storm. I was struggling to figure out how to get it dried out. I actually own a professional dehumidifier, but due to the cold outside air, it wouldn’t dry out my camper. SERVPRO recommended a desiccant dehumidifier connected underneath and it dried it right out! No mold or smelly camper for us!
After our dishwasher malfunctioned, causing 3ft of water damage, SERVPRO came out at 4 am to remove the water and the damaged floors. Many thanks for the assistance!
We had our washing machine overflow in the middle of the night and reached out to SERVPRO of North Nashville. Someone got back to us within minutes despite it being 2:30am. They were incredibly helpful and had a crew out early the next morning. They came back daily for 7 days and every SERVPRO employee that came out to our home was polite, helpful, professional and thorough. I certainly hope to never have an issue like water damage again but I wouldn’t hesitate to call them back. I cannot say enough about how wonderful they were to work with. We had our flooding issue the week of Thanksgiving but they went above and beyond to make the situation as easy as possible on us and accommodate our hectic holiday schedule. I would absolutely recommend them to anyone!
OMGoodness!!! Where do I start! My pipes were clogged up causing damage to my bathroom, a bedroom, and a den.. I was devastated and I really didn’t know where to begin.. After I replaced my pipes, the mitigation team came in to do their part.. Ken was a jewel... He talked to me about what was going on and was there for me every step of the way. It took some time to get everything dried up, but the guys took their time and made sure things were done right. I suffer from migraines, so I was really concerned about mold.. They took good care of me! Thanks!
This Team of folks is simply stated, Awesome! They have been there to help at any time day, night or weekend and, have always been more than professional in how they handle the workload! I cannot say enough Great things about this Team!
We had a major leak in our basement and we couldn't get the humidity down or the moldy smell to go away. One call to SERVPRO (the one in North Nashville) and their drying equipment solved the problem fast. I'd definitely use them again!
SERVPRO of North Nashville came out to clean my sleeper sofa. My dog is my baby, but no matter how much I vacuumed it, the couch still had deeply embedded hairs. Jason and Trent picked up the couch and arrived on time with lots of communication. Jason touched base with me several times over the next two days to let me know the progress of the cleaning, and even sent me pictures! They delivered the couch back to me in like-new condition and even helped me move some other furniture to place it right. I would highly recommend SERVPRO to help you rejuvenate your furniture!
Good work, professional demeanor.
Darren and Octavious took such good care of us! Great communication, timely response, very reliable, and performed excellent service!
Josh is an Angel! I called him 3 separate times (all hours of the day & night) and they came through for us. We were desperate and our plumbing situation was a nightmare! Josh gave me so much comfort and fixed the problem on our forever changing timeline (sewage cleaning). I wish I could give them 10 stars! Highly recommend!! Don't wait, call and give yourself peace of mind. Thanks Again.
I have not personally experienced losing precious memories and the items we all have in our homes... However, I have experienced brokenness... Heartbrokeness, most of all... This company has become a hopeful light admist some of life's darkest moments... I understand that SERVPRO is probably well compensated for their services... However, in order to provide the service properly, you must have "kindness" and "compassion"... This company has proven time and time again, that they care deeply for the recovery and restoration of our broken hearts... SERVPRO.... Thank you for all of your help and service in our communities...
Odor gone. Great job!
Very nice and helpful people!
They have been awesome for all of our needs! So appreciative.
Darren and Octavious were wonderful. They were prompt and courteous and easy to work with.
Professional and efficient! Job well done!
The guys were great and restored our floors back to normal! I can't tell we even had any kind of water damage! Best crew around. Thank you!
Very efficient and prompt. Couldn't have asked for better service.
Great customer service. I will use again.
Great crew working here, they arrive fast and get the job done quickly and correctly. Very respectful guys!
Came in and took charge immediately after contacting them. Set up 17 blowers to start the drying process after a water heater burst and spewed over 6 hours of water through the home from the second floor. After the water was removed they opened up the walls and took down a big section of ceiling and aimed the blowers there. It took about a week to dry most everything out. Since this was a second home, we left SERVPRO in charge of replacing the first floor hardwood, cleaning and repairing the walls and moving the furniture. All I had to do was coordinate the replace of the water heater with SERVPRO and the plumber. We returned after the clean-up was complete and everything was done properly, place was clean and everything back to original place. Our project managers for both the response and restoration were excellent and had very good subcontractors. Highly recommended and trustworthy.
I want to thank you and your team for the great service in the aftermath of our water incident last Wednesday night. Darren and his team explained everything and put us at ease through an extremely stressful event.
Thanks again to you and your team. Your professionalism and promptness made a truly awful situation a lot easier!
The technicians were very professional, thorough, and personable. Would definitely use SERVPRO again.
Scott and Octavious were great! Job well done!
The crew was knowledgeable, the cost was as estimated, and the crew arrived on time.
The team was very professional and treated me fairly.